Support
Use this page when you need help with installation, billing, product sync, theme setup, storefront virtual try-on behavior, or privacy and deletion requests.
Support channels
PulpoAR support is available through the support email listed in the Shopify App Store listing and through the PulpoAR support portal: pulpoar.com/support
Include these details
- Your Shopify shop domain.
- The exact page or workflow where the issue occurred.
- The billing plan in use, if the issue is billing-related.
- Screenshots or screen recording of the issue.
- Whether the issue appears in Shopify Admin, theme editor, or storefront.
Response expectations
PulpoAR reviews support requests during normal business operations. Response timing may vary based on request complexity, plan context, and whether the issue affects billing, installation, or storefront availability.
Privacy and deletion requests
For merchant data handling questions, uninstall follow-up, or Shopify GDPR deletion concerns, include your shop domain and clearly mention whether the request relates to app uninstall, shop/redact, or storefront customer-facing behavior.
Common review-store checks
- Install the app and approve billing.
- Sync at least one supported product with supported variants.
- Enable the PulpoAR app embed or app block in the theme editor.
- Open the storefront product page and verify the virtual try-on flow.
Legal pages
You can also review the Privacy Policy and Terms of Service.